Send secure messages

Our Think Online system enables you to initiate a conversation that includes confidential information during business hours.

To send us a secure message on the website:

  1.  Log into Think Online using the login box on
  2.  Click on "Messages" from the main menu.
  3.  Click on "Send us a message".
  4.  Type your message and press "send".

To send us a secure message on the mobile app:

  1.  Log into the Think Bank mobile app.
  2.  Tap "Messages" from the main menu.
  3.  Tap the new message button in the top right corner.
  4.  Type your message and tap "send". 

Receiving messages

When we reply to your messages, we will do so within Think Online. You will be notified by e-mail and app notification that a new message is available in Think Online. When you log back in, you will see a notification that you have a new message. Simply click on the notification to continue.