Customer support

You talk, we listen. Need help? We're here.
Support center hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 12:30pm
 
Phone/fax:
Toll free: 1-800-288-3425
Local: 507-288-3425 (Rochester, MN)
Fax: 507-536-5860
Think Online:
You can also contact us via secure message through Think Online during business hours.
 
 
 
 
Think's routing number: 291975465
Mailing address:
Think Attn: General Inquiries
P.O. Box 5949
Rochester, MN 55903-5949
 
Deposit by mail address:
Think Bank
P.O. Box 7437
Rochester, MN 55903-7437
 
Home loan applications:
Think Bank Attn: Mortgage Services
P.O. Box 6477
Rochester, MN 55903-6477
 
Lien holder address:
Think Bank
P.O. Box 7194
Rochester, MN 55903

Report card issues, or a lost or stolen card

Debit cards: 1-800-288-3425 (24 hours a day)
Credit cards: 1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)

Report fraud or dispute a charge

Debit cards:
1-800-288-3425 (24 hours a day)
After business hours, you can deactivate your card by reporting it lost or stolen in our main phone menu.
Credit cards:
1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)