Customer support

You talk, we listen. Need help? We’re here with personal and business banking support.
 

Customer support hours

  • Monday–Friday: 8:00 a.m.–6:00 p.m.
  • Saturday: 9:00 a.m.–12:30 p.m.

Contact by phone or fax

  • Toll-free: 1-800-288-3425
  • Local: 507-288-3425 (Rochester, MN)
  • Fax: 507-536-5860
Our customer support team is based here to serve our local communities.
 

Insurance support

  • Phone: 1-800-443-6316

Contact us online

  • Send us a secure message through Think Online during business hours.

Find a local branch



Report card issues, or a lost or stolen card
Debit cards: 1-800-288-3425 (24 hours a day)
Credit cards: 1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)

Report fraud or dispute a charge
Debit cards:
 1-800-288-3425 (24 hours a day)
After business hours, you can deactivate your card by reporting it lost or stolen in our main phone menu.
Credit cards:
 1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)
Contact us with insurance questions, to manage your policy, or file a claim.

Phone: 1-800-443-6316 (507-285-3111 in the Rochester, MN area)
Fax: 507-536-4264
Hours:
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday: 9:00 a.m.–12:30 p.m.

You can also call your insurance carrier directly using the phone numbers listed below. 
Carrier: Emergency or claims: Policy, billing, or service:
Travelers 1-800-252-4633 1-877-878-2468
Cincinnati 1-877-242-2544 1-888-242-0888
Progressive
 1-800-776-4737 1-877-776-2436
ASI
 1-866-274-5677 1-866-274-8765
Auto-Owners
 1-888-252-4626 1-800-332-2886
Chubb
 1-800-252-4670 1-866-324-8222
West Bend 1-877-922-5246 1-800-236-5007


Think's routing number: 291975465
General mailing address:
Think Attn: General Inquiries
P.O. Box 5949
Rochester, MN 55903-5949

Deposit by mail address:
Think Bank
P.O. Box 7437
Rochester, MN 55903-7437

Home loan application address:
Think Bank Attn: Mortgage Services
P.O. Box 6477
Rochester, MN 55903-6477

Lien holder address:
Think Bank
P.O. Box 7194
Rochester, MN 55903-7194

Loan coupon or loan payment address:
Think Bank
P.O. Box 6187
Rochester, MN 55903-6187