Customer support

You talk, we listen. Need help? We're here.
Support center hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 12:30pm
 
Phone/fax:
Toll free: 1-800-288-3425
Local: 507-288-3425 (Rochester, MN)
Fax: 507-536-5860
 
Insurance support: 1-800-443-6316
Think Online:
You can also contact us via secure message through Think Online during business hours.
 
Contact us with insurance questions, to manage your policy, or file a claim.

Phone: 1-800-443-6316 (507-285-3111 in the Rochester, MN area)
Fax: 507-536-4264
Hours:
8:00 am - 5:00 pm, Monday - Friday.
9:00 am - 12:30 pm, Saturday.  

You can also call your insurance carrier directly using the phone numbers listed below. 
Carrier: Emergency or claims: Policy, billing, or service:
Travelers 1-800-252-4633 1-877-878-2468
Cincinnati 1-877-242-2544 1-888-242-0888
Progressive
1-800-776-4737 1-877-776-2436
ASI
1-866-274-5677 1-866-274-8765
Auto-Owners
1-888-252-4626 1-800-332-2886
Chubb
1-800-252-4670 1-866-324-8222
West Bend 1-877-922-5246 1-800-236-5007
 
 
Think's routing number: 291975465
Mailing address:
Think Attn: General Inquiries
P.O. Box 5949
Rochester, MN 55903-5949
 
Deposit by mail address:
Think Bank
P.O. Box 7437
Rochester, MN 55903-7437
 
Home loan applications:
Think Bank Attn: Mortgage Services
P.O. Box 6477
Rochester, MN 55903-6477
 
Lien holder address:
Think Bank
P.O. Box 7194
Rochester, MN 55903

Report card issues, or a lost or stolen card

Debit cards: 1-800-288-3425 (24 hours a day)
Credit cards: 1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)

Report fraud or dispute a charge

Debit cards:
1-800-288-3425 (24 hours a day)
After business hours, you can deactivate your card by reporting it lost or stolen in our main phone menu.
Credit cards:
1-800-558-3424 consumer cards (24 hours a day)
1-866-552-8855 business cards (24 hours a day)