Protect yourself from scams this holiday season

It's the merriest time of the year - but also the scammiest.
Keep your money safe and secure (and your season bright!) by protecting yourself from two scams that are common during the holidays - impersonator scams and mobile payment app scams.

In an impersonator scam, a fraudster claiming to be from Think may call, text, or email you in efforts to trick you out of your hard-earned money and personal information.

Recognize phone impersonators:
  • Don't rely on caller ID. Scammers can "spoof" Think's number so it looks like it is legitimate.
  • If you receive a phone call out of the blue from someone claiming to be from Think and asking for your personal information, it's a scam.
  • There may be some cases where a Think employee calls you, but we will never threaten you or make you feel pressured about what could happen if you don't respond quickly.
  • If it doesn't feel right, hang up and call the 800 number on our website to ensure you're talking to a real Think employee.
Spot text and email impersonators:
  • Think will never ask you to provide a PIN, password, social security number, account number or other personal information in a text or email.
  • You will only be contacted by Think via text if suspicious activity is detected on your debit card. In that scenario, we would ask you to respond with a simple "F" or "V" to verify transactions.
In a mobile payment app scam, a fraudster will try to get you to send them money via Zelle or another payment app.

Be cautious when using payment apps:
  • Payment apps are just like handing cash to someone. 
  • Use them to pay friends and family only.
  • Don't send money to someone you don't know or have never met in person.
  • Think will never ask you to pay bills using a payment app or to send money to yourself.
Keep your holiday season jolly by recognizing risks and avoiding scams!