Social media community guidelines

Welcome to Think Bank’s social community!

We’re here to uncomplicate the relationships between people and their money – to help you create simpler, more meaningful relationships with your money, so that you can get where you want to go.

We appreciate and value your feedback. We’re typically online during our normal business hours, Monday - Friday, 8:00am to 5:00pm (Central time).

While we actively moderate this community, we embrace and encourage open discussions.

In order to cultivate a positive experience for all members, we kindly request that you keep the following guidelines in mind when posting and interacting:

  • Do not share any personal, identifying or confidential information (account numbers, PINs, personal number identifiers, address, phone number, etc.) on any social platform.
    • Should you have inquiries regarding your account or policies, we recommend contacting your nearest Think Bank branch in person or contact our Customer Support at 1-800-288-3425.
  • We discourage the posting of spam, commercial solicitations, or political messages.
  • Our organization maintains a strict policy against any form of hate speech and discrimination.
  • Content that endorses or promotes sexual or illegal activities is strictly prohibited.
  • Refrain from sharing anything fraudulent, deceptive or misleading.
  • Employees engaging in community discussions should adhere to the established social media guidelines for staff members.
Think Bank reserves the right to remove any comments or engagements.