We're here to help

Coronavirus pandemic support

During a time of uncertainty, the core values that have always guided our organization - caring for our communities, supporting our customers, and empowering our teams - are more important than ever.
 
You can feel confident that these principles are guiding us in everything we do.  The health, well-being and peace of mind of our customers and employees is, and always will be, our top concern.

Impacted financially? We're here for you.

We know that recent events have created some significant hardships for some of our customers and businesses and we want to help as much as possible.  

For you

If you feel that you may miss a loan payment, reach out to us sooner rather than later. Here are some quick tips if you’re worried about getting behind on your bills, protecting your credit, or planning ahead to be prepared in the event of loss of income.

If you are an insurance customer of Think, all of our carrier partners have announced that they are providing an auto insurance premium credit as a result of significantly reduced traveling. To see how your premium credit will be applied, you can visit your carrier’s website. If you are concerned about making a premium payment, please reach out to us as soon as possible. There are options available for almost any situation, and we want to help you.

For your business

If you are a business customer, we are ready to assist you and hope you will reach out to us so we can help. Along with our standard options for assisting small businesses, there are new programs designed in response to the pandemic that may help your business. We are available to help you determine if one of these programs is right for you. Learn more about these programs.


Branch support

Most branch lobbies are open 

Our branch lobbies (with the exception of the IBM Rochester and St. Paul offices) are open for business.  We are excited to see you in person if that is how you choose to meet your money! Like most other person-to-person services, we have made some changes in our lobbies for everyone’s safety. 
 
  • Masks. All customers and employees are required to wear a mask. We know it’s a bit odd to tell you to wear a mask to the bank, so please lower your mask briefly as you enter so our security cameras can see your smiling face!
  • Number of people in the branch. If possible, only the people needed to conduct business should enter the bank. If you are waiting to see a banker or advisor, we will ask you to wait in your car or outside.
  • Cleaning. We've upped our cleaning/disinfecting game, added plexiglass shields and had to limit our restroom use by customers to emergencies only.
  • Social distancing please! You will also see stickers on the floor reminding all of us to keep our social distance as much as possible. 
  • To limit the number of people in a branch at one time,  please come alone if possible, or only bring essential people who are necessary to conduct your business. If you are waiting to see a banker or advisor, we will ask you to wait outside or in your car.  We will text or call you when it’s time to meet.
  • The first line of defense is you and we need your help. If you or someone in your household may be positive with the coronavirus or aren't feeling well, please let us help you via a different method rather than in-person at a branch.
Our new safety procedures were developed based on guidance from the CDC and the Minnesota Department of Health, with the goal of protecting the safety and well-being of our customers and employees. 
 
*Please note that we will keep you posted as we establish reopening dates for our St. Paul and IBM branch locations.

Customer support center

  • Our customer support center remains available by phone at 1-800-288-3425 to assist you with opening or maintaining your accounts and all other services. 
  • You can also contact us via secure conversation through Think Online during business hours.
  • For assistance with insurance, call 1-800-443-6316.
  • For assistance with financial planning, call 1-800-288-3425 x8429. 

Stay in touch with your money remotely

We offer a number of ways you can manage your money without visiting a branch.

Think Online 

Bank anywhere 24/7 to view accounts, pay bills, make transfers, apply for loans, and have secure conversations.

Mobile Deposit

Deposit checks in Think Online.

Branches

Drive-through lanes are open regular business hours.

Additional online access

New Accounts & Loans

Give us a call to open an account or apply for a loan. You can also apply for loans online. Signatures can be completed electronically from the comfort of your home.
 
 
 
 
 
 
 

Be aware of potential scams

Scammers are taking advantage of the coronavirus.  Watch for scams claiming that you've been exposed to the virus and then asking you to click on links, fraudulent emails about government stimulus checks, emails that request confidential information, offers for cures or fake products and services, or even fake charities.  Learn more about avoiding scams. 

Community support

We know that our non-profit organizations are challenged by the impacts of the virus. We continue to visit with the many agencies we support and are finding additional ways to assist them. For example, we recently partnered with a number of area organizations who donated to "TOGETHER," a fund that awarded grants to local nonprofits that are experiencing unforeseen challenges due to the ongoing pandemic.