We're here to help

Coronavirus pandemic support

During a time of uncertainty, the core values that have always guided our organization - caring for our communities, supporting our customers, and empowering our teams - are more important than ever.

You can feel confident that these principles are guiding us in everything we do.  The health, well-being and peace of mind of our customers and employees is, and always will be, our top concern.

Branch support

We will be making the following adjustments to our operations, while remaining committed to providing you the service and support you’ve come to expect:

  • Our lobbies will be closed to customer traffic until further notice.
  • Our drive-through lanes will remain open and operating with no changes to their current schedule. This will allow us to continue to help you with your deposits and other transactions.
  • Customers can access their safety boxes. To access your safety box, please call the phone number listed on a sign on your branch’s door, and a banker will escort you to your box. Alternately, you can also pre-schedule an appointment by calling 1-800-288-3425.
  • We encourage you to bank online or by phone. You can do business with us in a number of convenient ways, including using our ATMs, our full-service phone center, or the Think Online desktop or mobile app. You can also contact us via secure conversation through Think Online during business hours. You can even apply for a mortgage or loan online, or contact our insurance or financial planning teams.

Customer support center

  • Our customer support center remains available by phone at 1-800-288-3425 to assist you with opening or maintaining your accounts and all other services. 
  • You can also contact us via secure conversation through Think Online during business hours.
  • For assistance with insurance, call 1-800-443-6316.
  • For assistance with financial planning, call 1-800-288-3425 x8429. 

Stay in touch with your money remotely

We offer a number of ways you can manage your money without visiting a branch.

Think Online 

Bank anywhere 24/7 to view accounts, pay bills, make transfers, apply for loans, and have secure conversations.

Mobile Deposit

Deposit checks in Think Online.

Branches

Drive-through lanes are open regular business hours.

Additional online access

New Accounts & Loans

Give us a call to open an account or apply for a loan. You can also apply for loans online. Signatures can be completed electronically from the comfort of your home.

Stimulus Payments

Many of us are expecting a second stimulus payment soon. In preparation for these stimulus deposits, we have recently taken steps to boost our online banking system’s capacity during a busy time when many of our customers will be checking to see if their deposits have arrived.

If you’re expecting a stimulus deposit, here are some things to know (and do) from your end:

  • The earliest you will see a stimulus deposit in your Think account is Monday, January 4.
  • Think generally receives direct deposits/transactions from the Federal Reserve (which issues the stimulus payments) once a day. Stimulus payments will generally be posted to customers’ accounts at the start of each business day. If it is not in your account early in the day, it likely won't be there until the start of another business day. 
  • You can check the status of your payment here (https://www.irs.gov/coronavirus/get-my-payment). This IRS resource page also provides helpful information.
  • You can set up and utilize deposit alerts so you will be notified when your deposit is available. Here’s how to create customized account alerts. 

Impacted financially? We're here for you.

We know that recent events have created some significant hardships for some of our customers and businesses and we want to help as much as possible.  

For you

If you feel that you may miss a loan payment, reach out to us sooner rather than later. Here are some quick tips if you’re worried about getting behind on your bills, protecting your credit, or planning ahead to be prepared in the event of loss of income.

If you are an insurance customer of Think, all of our carrier partners have announced that they are providing an auto insurance premium credit as a result of significantly reduced traveling. To see how your premium credit will be applied, you can visit your carrier’s website. If you are concerned about making a premium payment, please reach out to us as soon as possible. There are options available for almost any situation, and we want to help you.

For your business

If you are a business customer, we are ready to assist you and hope you will reach out to us so we can help. Along with our standard options for assisting small businesses, there are new programs designed in response to the pandemic that may help your business. We are available to help you determine if one of these programs is right for you. Learn more about these programs.

Be aware of potential scams

Scammers are taking advantage of the coronavirus.  Watch for scams claiming that you've been exposed to the virus and then asking you to click on links, fraudulent emails about government stimulus checks, emails that request confidential information, offers for cures or fake products and services, or even fake charities.  Learn more about avoiding scams. 

Community support

We know that our non-profit organizations are challenged by the impacts of the virus. We continue to visit with the many agencies we support and are finding additional ways to assist them. For example, we recently partnered with a number of area organizations who donated to "TOGETHER," a fund that awarded grants to local nonprofits that are experiencing unforeseen challenges due to the ongoing pandemic.