We're here to help

COVID-19 support
During a time of uncertainty, the core values that have always guided our organization - caring for our communities, supporting our customers, and empowering our teams - are more important than ever.
You can feel confident that these principles are guiding us during our fast-moving response to the Coronavirus (COVID-19) pandemic. The health, well-being and peace of mind of you and our employees is, and always will be, our top concern.
Read a statement about Think’s response to the pandemic from CEO Paul Mackin, and scroll this page to find out how we can assist you during these unprecedented challenges.

Impacted financially? We're here for you.

We know that these events are going to create some significant hardships for some of our customers and businesses and we want to help as much as possible.  

For you

If you feel that you may miss a loan payment, reach out to us sooner rather than later - we have options for you.  We can work with you on fees charged on your deposit or loan accounts.  If you need to cash in a CD early, we’ll waive the early withdrawal penalty. 

For your business

If you are a business customer we are ready to assist you as well and hope you will reach out to us so we can help. Along with our standard options for assisting small businesses, there are new programs such as the Paycheck Protection Program, Economic Injury Disaster Loan, and Small Business Emergency Loan Program designed in response to COVID-19. We are available to help you determine if one of these programs is right for you.

Stay in touch with your money.

We offer a number of ways you can manage your money without visiting a branch.

Think Online 

Bank anywhere 24/7 to view accounts, pay bills, make transfers, apply for loans, and have secure conversations.

ATMs & Mobile Deposit

Deposit checks in Think Online.
Coming soon: You'll also be able to deposit cash and checks at our ATMs.


Drive-through lanes are open regular business hours.

Additional online access

New Accounts & Loans

Give us a call to open an account or apply for a loan. You can also apply for loans online. Signatures can be completed electronically from the comfort of your home.

Customer support

Branch operations

  • Branch lobbies are closed to walk-in traffic until further notice while drive-through lanes remain open regular business hours (Our Downtown Rochester, IBM Rochester, and St. Paul offices are closed as they do not have drive-through lanes.) 
  • Safe deposit box access is available by appointment.

Customer Support Center

  • Our customer support center remains available by phone at 1-800-288-3425 to assist you with opening or maintaining your accounts and all other services. 
  • You can also contact us via secure conversation through Think Online during business hours.
  • For assistance with insurance, call 1-800-443-6316.
  • For assistance with financial planning, call 1-800-288-3425 x8429. 

Be aware of potential scams

Scammers are already taking advantage of COVID-19.  Watch for scams claiming that you've been exposed to the virus and then ask you to click on links, fraudulent emails about government stimulus checks, emails that request confidential information, offers for cures or fake products and services, or even fake charities.  Learn more about avoiding scams. 

Community support

We also know that our non-profit organizations are challenged by the impacts of the virus. We continue to visit with the many agencies we support and are finding additional ways to assist them. For example, we recently partnered with a number of area organizations who donated to "TOGETHER," a fund that will award grants to local nonprofits that are experiencing unforeseen challenges due to the ongoing pandemic. 

Stay informed

As we continue to monitor the evolving circumstances, check back for the latest developments on how we're taking measures to protect the safety and well-being of our customers and employees. Thank you for your patience and understanding.