We're here to help

Coronavirus pandemic support
During a time of uncertainty, the core values that have always guided our organization - caring for our communities, supporting our customers, and empowering our teams - are more important than ever.
You can feel confident that these principles are guiding us during our fast-moving response to the coronavirus pandemic. The health, well-being and peace of mind of you and our employees is, and always will be, our top concern.
Read a statement about Think’s response to the pandemic from CEO Paul Mackin, and scroll this page to find out how we can assist you during these unprecedented challenges.

Impacted financially? We're here for you.

We know that these events are going to create some significant hardships for some of our customers and businesses and we want to help as much as possible.  

For you

If you feel that you may miss a loan payment, reach out to us sooner rather than later - we have options for you.  We can work with you on fees charged on your deposit or loan accounts.  If you need to cash in a CD early, we’ll waive the early withdrawal penalty. Here are some quick tips if you’re worried about getting behind on your bills or planning ahead to be prepared in the event of loss of income.

If you are an insurance customer of Think, all of our carrier partners have announced that they are providing an auto insurance premium credit as a result of significantly reduced traveling. To see how your premium credit will be applied, you can visit your carrier’s website. If you are concerned about making a premium payment, please reach out to us as soon as possible. There are options available for almost any situation, and we want to help you.

For your business

If you are a business customer we are ready to assist you as well and hope you will reach out to us so we can help. Along with our standard options for assisting small businesses, there are new programs such as the Paycheck Protection Program, Economic Injury Disaster Loan, and Small Business Emergency Loan Program designed in response to the coronavirus pandemic. We are available to help you determine if one of these programs is right for you.

Stay in touch with your money.

We offer a number of ways you can manage your money without visiting a branch.

Think Online 

Bank anywhere 24/7 to view accounts, pay bills, make transfers, apply for loans, and have secure conversations.

Mobile Deposit

Deposit checks in Think Online.


Drive-through lanes are open regular business hours.

Additional online access

New Accounts & Loans

Give us a call to open an account or apply for a loan. You can also apply for loans online. Signatures can be completed electronically from the comfort of your home.

Customer support

Branch operations

  • Branch lobbies are closed to walk-in traffic until further notice while drive-through lanes remain open regular business hours (Our Downtown Rochester, IBM Rochester, and St. Paul offices are closed as they do not have drive-through lanes.) 
  • Safe deposit box access is available by appointment.

Customer Support Center

  • Our customer support center remains available by phone at 1-800-288-3425 to assist you with opening or maintaining your accounts and all other services. 
  • You can also contact us via secure conversation through Think Online during business hours.
  • For assistance with insurance, call 1-800-443-6316.
  • For assistance with financial planning, call 1-800-288-3425 x8429. 

Be aware of potential scams

Scammers are already taking advantage of the coronavirus.  Watch for scams claiming that you've been exposed to the virus and then ask you to click on links, fraudulent emails about government stimulus checks, emails that request confidential information, offers for cures or fake products and services, or even fake charities.  Learn more about avoiding scams. 

Community support

We also know that our non-profit organizations are challenged by the impacts of the virus. We continue to visit with the many agencies we support and are finding additional ways to assist them. For example, we recently partnered with a number of area organizations who donated to "TOGETHER," a fund that will award grants to local nonprofits that are experiencing unforeseen challenges due to the ongoing pandemic. 

Stay informed

As we continue to monitor the evolving circumstances, check back for the latest developments on how we're taking measures to protect the safety and well-being of our customers and employees. Thank you for your patience and understanding.