Customer Support

Get help with an existing account, product, or service from people who are dedicated to providing unparalleled financial care.


Contact Us

Support Center Hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 12:30pm

Phone/Fax:
Toll Free: 1-800-288-3425
Local: 507-288-3425 (Rochester, MN)
Fax: 507-536-5860

24-Hour Support:
Secure e-mail (via Online Banking)
Phone Banking
Debit Cards

E-Mail Us:
Secure e-mail (via Online Banking)
Non-secure e-mail (non-account related)

Account Maintenance:
Open or Update an account
Change or Add a Beneficiary

Locations & Hours:
Office locations & hours
Find an ATM


Credit & Debit Card Support

Report card issues, or a lost or stolen card

Debit cards: 1-800-288-3425 (24 hours a day)
Credit cards: 1-800-288-3425 (8am to 6pm weekdays, and 9am to 12:30pm Saturday)
1-866-839-3485
(After business hours)


Report fraud or dispute a charge

Debit cards: 1-800-288-3425 (24 hours a day)
After business hours, you can deactivate your card by reporting it lost or stolen in our main phone menu, online banking, or our mobile app.
Credit cards: 1-800-288-3425 (8am to 6pm weekdays, and 9am to 12:30pm Saturday)
1-800-600-5249
(After business hours)


Addresses

Mailing Address:
Think Attn: General Inquiries
P.O. Box 5949
Rochester, MN 55903-5949

Deposit By Mail Address:
Think Mutual Bank
P.O. Box 7437
Rochester, MN 55903-7437

Home Loan Applications:
Think Attn: Mortgage Services
P.O. Box 6477
Rochester, MN 55903-6477

1-800-288-3425
Equal Housing Lender Equal Housing Lender
Equal Housing Lender Equal Housing Lender

Member FDIC - NMLSR ID 440195

Bank smart, live well.

Think Mutual Bank

© 2017 - Think Mutual Bank | Legal Notices | Privacy Policies

Insurance products are offered through Think Insurance (MN license # IA-538), not Think Mutual Bank. Insurance products are not FDIC insured, are not insured by any federal agency, and are not a deposit or guarantee of Think Mutual Bank. This is not a policy. For a complete statement of coverages and exclusions, please see the policy contract.

The Investment Professionals of Think Financial Planning are Registered Representatives and Investment Adviser Representatives with/and offer Securities and Advisory Services through Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser. Fixed insurance products and services offered by CES Insurance Agency. Investments are not FDIC insured, not bank guaranteed, not insured by any federal agency and may lose value. Check the background of this firm on FINRA's BrokerCheck. Think Financial Planning is headquartered at 5200 Members Pkwy NW, Rochester, MN 55901.

This information is provided for new customers who live or work in Minnesota, and for existing customers residing in the states of AR, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, MT, NE, NM, NV, NY, ND, NC, OH, PA, SD, TN, TX, UT, VA, WA, WI, WY. No offers may be made or accepted from any resident outside of these states due to various state regulations and registration requirements regarding investment products and services.