Customer Support

Get help with an existing account, product, or service from people who are dedicated to providing unparalleled financial care.

Contact Us

Support Center Hours:
Monday - Friday: 8:00am - 6:00pm
Saturday: 9:00am - 12:30pm

Toll Free: 1-800-288-3425
Local: 507-288-3425 (Rochester, MN)
Fax: 507-536-5860

24-Hour Support:
Secure e-mail (via Think Online)
Phone Banking
Debit Cards

E-Mail Us:
Secure e-mail (via Think Online)
Non-secure e-mail (non-account related)

Account Maintenance:
Open or Update an account
Change or Add a Beneficiary

Locations & Hours:
Office locations & hours
Find an ATM

Credit & Debit Card Support

Report card issues, or a lost or stolen card

Debit cards: 1-800-288-3425 (24 hours a day)
Credit cards: 1-800-558-3424 Consumer Cards (24 hours a day)
1-866-552-8855 Business Cards (24 hours a day)

Report fraud or dispute a charge

Debit cards: 1-800-288-3425 (24 hours a day)
After business hours, you can deactivate your card by reporting it lost or stolen in our main phone menu.
Credit cards: 1-800-558-3424 Consumer Cards (24 hours a day)
1-866-552-8855 Business Cards (24 hours a day)


Mailing Address:
Think Attn: General Inquiries
P.O. Box 5949
Rochester, MN 55903-5949

Deposit By Mail Address:
Think Mutual Bank
P.O. Box 7437
Rochester, MN 55903-7437

Home Loan Applications:
Think Attn: Mortgage Services
P.O. Box 6477
Rochester, MN 55903-6477

Equal Housing Lender Equal Housing Lender
Equal Housing Lender Equal Housing Lender

Member FDIC - NMLSR ID 440195

Bank smart, live well.

Think Mutual Bank

© 2020 - Think Mutual Bank | Legal Notices | Privacy Policies

Insurance products are offered through Think Insurance (MN license # IA-538), not Think Mutual Bank. Insurance products are not FDIC insured, are not insured by any federal agency, and are not a deposit or guarantee of Think Mutual Bank. This is not a policy. For a complete statement of coverages and exclusions, please see the policy contract.

The financial advisors of Think Financial Planning offer securities and advisory services through Commonwealth Financial Network®, member FINRA/SIPC, a Registered Investment Adviser. Investments are not insured by the FDIC and are not deposits or other obligations of, or guaranteed by, any depository institution. Funds are subject to investment risks, including possible loss of principal investment. Think Mutual Bank is not a registered broker-dealer or Registered Investment Adviser. Think Mutual Bank and Commonwealth are separate and unaffiliated entities. Fixed insurance products and services offered by CES Insurance Agency, Think Insurance, or Think Financial Planning. Think Financial Planning is headquartered at 5200 Members Pkwy NW, Rochester, MN 55901. Check the background of this firm on FINRA's BrokerCheck.

This information is provided for new customers who live or work in Minnesota, and for existing customers residing in the states of AR, AZ, CA, CO, FL, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, MT, NM, NV, NY, ND, NC, OH, PA, SD, TN, TX, UT, VA, WA, WI, WY. No offers may be made or accepted from any resident outside of these states due to various state regulations and registration requirements regarding investment products and services.