Big protection in a tiny chip!
Activate your new card once it arrives to avoid an interruption of service. Your new card will arrive between August and September 2016.
Enjoy an enhanced level of security
Every time you use this card at a chip enabled terminal, the embedded chip generates a unique transaction code which helps prevent data from being stolen. When used in a chip-enabled terminal, these cards are much more secure than magnetic-swipe only cards.
It's easy to pay with a chip card at chip-activated terminals:
- Insert the chip end of the card into the slot in the terminal. The chip card slot is usually found at the bottom, but some slots are located on the top or side.
- Leave the card in the terminal while you follow the on-screen prompts.
- Only remove your card when the transaction is finished (if you remove the card early, your transaction may not complete).
Note: If the merchant you're buying from doesn't currently have chip-activated terminals, you can still swipe the card to pay.
Frequently asked questions:
Where can I use my new chip card?
You can use your chip card anywhere VISA is accepted. If the merchant does not accept chip transactions you can still swipe your card.
Do I need to enter a PIN to pay with my debit card?
Yes, you will need to enter your PIN for use as a debit card.
Can I still swipe my card to pay?
If the merchant has a chip-enabled terminal use the chip to receive the added protection. However, if a merchant is not yet chip-enabled, you can still swipe your card to pay.
Why do I need to leave my card in the terminal?
While your card is in the chip-enabled terminal, the microchip creates a unique code for that specific transaction. If you remove your card too soon, your transaction may not complete.
Why does my card need a microchip?
Chip technology provides greater fraud protection and increased global acceptance. Inserting your card into a chip-enabled terminal helps prevent data from being fraudulently used. Chip cards have an embedded microchip that creates a unique transaction code for every purchase. Since this code cannot be used for other purchases, it significantly enhances the security of the card by making it more difficult to counterfeit.
What should I do with my old card?
Once you activate your new card, destroy your existing card by cutting or shredding it.
When will others in my household receive their new debit card?
All Think debit cardholders will receive their new chip-enabled cards this fall.
Do I still need to notify the bank before traveling?
Yes, you should always notify the bank whenever you plan to travel and use your card.
Does my new card have the same benefits?
Yes, you will receive the same benefits you have today.
Do I have to pay any fees to use my chip-enabled card?
No. There are no additional fees to use your new card.
Is a chip card the same thing as an "EMV card" or a "smart card"?
Yes, chip cards are also referred to as smart cards and EMV cards.
What does "EMV" stand for?
EMV stands for Europay, MasterCard, and VISA - the three companies who created the standard.